Who Does This Privacy Policy Apply To? This policy applies to all members who use the s99 website or app. It provides a full account of how your information is collected, used, and protected.
S99's 6 Core Principles of Data Protection
Your trust is our most valuable asset, which is why we uphold the highest standards in data protection.
End-to-End Encryption
Every transaction and piece of personal information you share is protected with industry-standard SSL/TLS encryption.
Identity Verification
Through the KYC process, we ensure that every account is operated by a verified and legitimate individual.
Secure Data Storage
Your information is stored on secure servers and protected through regular backups and security audits.
No Data Sales
Your personal information is never sold to third parties. Your privacy is something we treat as inviolable.
Limited Access Policy
Only authorized personnel can access your data, and every access is logged.
Regular Policy Updates
Our privacy policy is updated regularly to keep pace with changes in technology and applicable law.
1. What Information We Collect
To provide services on the s99 platform, we collect certain necessary information. This falls into two main categories — what you provide directly, and what is collected automatically while you use the platform.
Information You Provide Directly:
- Name, date of birth, and contact details
- Email Address & Phone Number
- National ID or passport details for identity verification purposes
- Payment information (account number, mobile banking details)
- Information provided when contacting customer support
Automatically collected information:
- IP Address & Device Identification Data
- Browser type, operating system, and screen resolution
- Time spent on the platform, pages visited, and click activity
- Gaming Activity & Transaction History
- Cookie & Local Storage Data
We only collect information that is genuinely necessary for delivering our services, maintaining security, and meeting legal obligations. Collecting unnecessary data goes against our policy.
2. How We Use Your Information
S99 uses your information only for specific purposes. The table below outlines those purposes and their legal basis:
| Purpose of Use | Legal Basis |
|---|---|
| Account Creation & Management | Contract Performance |
| Identity Verification (KYC) | Legal Obligation |
| Payment Processing | Contract Performance |
| Fraud Prevention and Security | Legitimate Interest |
| Customer Support Services | Contract Performance |
| Promotional Communications | Your Consent |
| Platform Improvement and Analytics | Legitimate Interest |
If you no longer wish to receive promotional emails or messages, you can withdraw your consent at any time by contacting our support team. Please note that communications related to account management and security cannot be opted out of.
3. Information Sharing & Third Parties
S99 never sells your personal data. However, limited information may be shared in the following specific circumstances:
- Payment Provider: Financial information required to complete transactions is shared with mobile banking or e-wallet providers.
- Game Providers: Necessary information may be shared with licensed game providers to manage game sessions.
- Identity Verification Service: Information is shared with approved verification agencies as part of the KYC process.
- Regulatory Authority: Data is disclosed in response to lawful requests from licensing authorities or law enforcement agencies.
- Fraud Prevention Network: Information about suspicious activity may be shared within the online gaming industry's security network.
All third-party partners are required to comply with s99's privacy standards and may only use the data they receive for specified purposes.
Rest assured: Your information is never shared with advertisers, data brokers, or any unrelated third parties.
4. Cookies & Tracking Technologies
Cookies and similar technologies are used on the s99 website and app to enhance your browsing experience and ensure the platform functions properly.
- Essential Cookies: Essential for maintaining login sessions and ensuring platform security. These cannot be disabled.
- Functional Cookies: Used for language preferences, theme settings, and personalized experience.
- Analytics Cookies: To understand which pages are visited most and where users encounter difficulties.
- Performance Cookies: Used to monitor platform loading speed and identify errors.
You can disable non-essential cookies through your browser settings. Please note that doing so may limit some features of the platform.
5. Data Security Measures
S99 employs industry-leading technology to keep your information secure. Key components of our security framework include:
- All data transfers are secured with 256-bit SSL/TLS encryption.
- Data stored in our databases is kept in encrypted form.
- Two-factor authentication (2FA) is available as an optional security feature.
- Regular third-party security penetration testing is conducted.
- Automated alerts are triggered when suspicious login attempts or activity are detected.
- Employee access to data is governed by a need-to-know policy.
Your Responsibilities: Keep your account password strong and never share it with anyone. If you log in from an unfamiliar device, make sure to log out when you are done.
In the event of a security breach, we will notify affected users within the timeframe required by law and take all necessary action.
6. Your Rights
You have clear rights over your personal data, and s99 respects each of them:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
You can request deletion of your data under certain circumstances.
Right to Restrict Processing
You can request that we temporarily restrict the use of your data for specific purposes.
Right to Portability
You may request a copy of your data in a machine-readable format.
Right to Object
You can object to the processing of your data on the basis of legitimate interest.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.
7. Children's Privacy
S99 is a strictly adults-only platform. We do not collect or store personal information from anyone under the age of 18.
- Age verification is mandatory at the time of registration.
- Age-related information is re-verified during the KYC process.
- If a minor's account is identified, it is immediately closed and all collected data is deleted.
- If parents or guardians believe their child has registered an account, please contact our support team immediately.
Please note: You must be 18 years of age or older to open an account on s99. Use of the platform by minors is strictly prohibited.
8. Data Retention Policy
S99 does not retain your information for longer than necessary. Retention periods depend on the type of data and applicable legal obligations.
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 years after account closure |
| Financial Transaction Records | Minimum 5 years as required by law |
| KYC Verification Documents | 5 years after account closure |
| Gaming History | For the duration the account is active + 2 years |
| Customer Support Communication | 3 years after last contact |
| Cookie & Analytics Data | Up to 13 months |
After the designated period, data is securely deleted or anonymized. However, data relevant to an ongoing legal dispute may be retained until the matter is resolved.
9. Policy Changes & Updates
S99's privacy policy may be updated from time to time due to changes in technology, business practices, or legal requirements. When changes are made, our policy is:
- For significant changes, notice will be given at least 30 days in advance via email or an in-platform notification.
- Minor changes may result in an updated revision date on this page.
- Continued use of the platform after any changes will be considered your acceptance of the updated policy.
- Previous versions of the policy are available upon request.
Visit this page regularly or subscribe to our newsletter to stay informed about the latest updates.
10. Contact & Complaints
If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our data protection team is ready to help.
Email Contact
[email protected] — For any privacy-related questions or concerns.
Live Chat
Log in to the platform to access live chat support directly.
We typically respond within 72 hours. Complex matters may take up to 30 days. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.
Enjoy s99 Safely and Securely
Join now for the best gaming experience with your privacy fully protected.